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Californians Against Telephone Solicitation (CATS) > Telemarketing > Telemarketing-General
TheRealNomad
GEE, JOE, WHY DONT YOU TELL ALL SIDES???

CLICK HERE: JOE'S OMISSION - CLICK HERE
Joe
QUOTE(TheRealNomad @ Aug 7 2006, 11:13 PM)
GEE, JOE, WHY DONT YOU TELL ALL SIDES???

CLICK HERE: JOE'S OMISSION - CLICK HERE
*



Yeah it's an omission alright. READ THE FOLLOWING CAREFULLY NOMAD!! STOP BEING SO IGNORANT. THIS WAS SIX YEARS AGO AND YOU GUYS STILL HAVEN'T LEARNED YOUR LESSON.

Attorney General Bob Butterworth News Release
February 8, 2000


Florida Travel Companies Offer Refunds To Settle Allegations

TALLAHASSEE -- Four Florida-based travel companies, including two employing celebrity spokesman Robin Leach, will provide full and partial refunds to settle allegations that they duped consumers into buying vacation packages, Attorney General Bob Butterworth announced today.

The companies fronted by Leach are National Travel Services Inc. and Plaza Resorts Inc., both based in Fort Lauderdale and owned by James H. Verrillo and Daniel Lambert. The other two companies entering agreements with the states are Treasure Island-based Florida Travel Network Inc., owned by James Herron Sr. and Vance Vogel, and Crown Plaza Resorts, owned by Vogel.

YEAH THE NOW "DEFUNCT" FLORIDA TRAVEL NETWORK. LOL

http://www.bbbwestflorida.org/commonreport.html?bid=45000235


"Through various solicitations, all of the companies led consumers to believe they had won free vacations," Butterworth said. "What they got instead was a high-pressure sales pitch to pay as much as $1,000 for a seven-day Florida vacation and a 'Bahamas cruise.' In some instances, the Bahamas cruise amounted to a one-day ferry ride and a game of bingo."

Butterworth said some consumers who paid for vacation packages were provided substandard accommodations and subjected to lengthy sales presentations for time shares.

YEAH IT'S ALL THAT "FREE" STUFF YOU GAVE AWAY NOMAD. LOL


In addition to refunds, the companies agreed to modify their marketing practices to prevent future misrepresentations to consumers.

I GUESS NOMAD THE MORE THINGS CHANGE THE MORE THEY STAY THE SAME. LOL
TheRealNomad
YES - TIMESHARES.

A LEGAL AND VERY WELL RECIEVED PRODUCT AND INVESTMENT, "JOE".

BUT THEN YOU WON'T EVER BE ABLE TO AFFORD ONE, WILL YOU?

I FEEL ABSOLUTELY NO REMORSE FOR THE PEOPLE WHO DIDN'T CALL BACK IN TIME BECAUSE I LIE TO NO ONE.

YOU, ON THE OTHER HAND, DO EVERYTIME YOU TYPE.

TELL THE TRUTH!

YOU SUCKED AND ARE MAD BECAUSE YOU WERE LET GO.

AFTER WORKING THERE "FOR A LONG TIME".

AGAIN, UNTIL YOU GIVE ALL YOUR ILL-GOTTEN PAYCHECKS BACK OUT OF PRINCIPAL - YOU ARE CATAGORICALLY FULL-OF-SHIT.

OR ARE YOU MAKING PAYMENTS TO THE PEOPLE YOU BELIEVE YOU LIED TO?

THIS SEEMS TO BE ONE QUESTION YOU ARE UNWILLING TO FACE.

ANSWER IT, ASSHOLE, OR ALL YOUR SHIT HERE IS JUST MORE OF
WHAT YOU SAY YOU HATE...LYING WORDS TO SELL A LOAD OF SHIT.
Joe
Funny you would admit it's a "timeshare". Something YOU know the agents there don't dare tell the customers b/c I know from first hand experience they don't like hearing that word. Right Nomad?

Just like when you tell the customer it's 3 different phone numbers they HAVE to call in order to cancel their 3 packages, but wait! ALL the numbers lead to the same place, customer service at Suntasia. Right Nomad?

Just like when you tell the customer that the $400 airline vouchers DON'T cover the whole airline ticket and can only be used a $100 increment at a time. Right Nomad?

Just like when you tell the customer they will be receiving 3 days and 2 nights of hotel accomodations coast to coast but in reality there is only 3 destinations available (Vegas, Branson, Missouri and Williamsburg, Va.). Right Nomad?

Just like when you tell the customer it's a "free" vacation when it REALLY isn't b/c you have to fork over the rest of your ticket yourself. Right Nomad?

Just like when you tell them that they "qualified" for the free vacation b/c of a purchase they made in the last 6, 8, 12 months (whatever) from one of your affiliates using their checking account but in reality their names and addresses were bought by Suntasia from a third party company. Right Nomad?

Just like when you tell the customer that the $100 in gas coupons can only be used $10 a month and NOT all gas stations participate. Right Nomad?

Just like when you tell the customer that they have to write a letter to de-activate the calling card. Right Nomad?

Just like when the customer asks for the customer service number and you GIVE it to them. Oops I forgot you tell them it's right on the package. Right Nomad?

Oh and speaking of being let go. I admit I wanted to get out and chose to let customers know the truth. Of course Suntasia didn't like that. So I was let go BUT I DO NOT feel any bitterness sir b/c it was like a relief off my shoulders. But how come we don't talk about WHY YOU WERE DEMOTED AS MANAGER NOMAD? Did you think I would forget? Care to tell everyone when you were manager of Dialer "A" and got caught saying something stupid to an elderly customer over the phone in front of an agent? You lasted less than a week as manager for your pathetic insulting statement. The agent who complained threw you under the bus in front of everyone during your staff meeting before the shift started. Your director got rid of you faster than a Mel Gibson movie at a jewish festival. LOL

You see Nomad we can go ALL night long if you want b/c I know the REAL truth about this company. You can't deny the facts. The only defense you have is to attack me personally. Sad isn't it? How I pity you b/c you choose such childish tactics and your mind seems to recall ONLY the things that benefit you.

I bet you if this was a court room the judge would throw you in contempt. lol

Keep coming Nomad b/c I have plenty of ammunition left and I don't even have to curse or yell like you to make my point.
TheRealNomad
WE WILL BEGIN AGAIN TOMORROW - AS YOU CAN SEE...

I AM STILL EMPLOYED.

THANKS FOR ADMITTING WHO YOU ARE.

EVERYBODY KNEW IT.

AND DONT PRETENT IT WAS BECAUSE YOU WERE HONEST THAT YOU LEFT...

WE ALL KNOW HOW FULL OF SHIT THAT IS.
Joe
What else do you have to say to defend this company that will change people's mind? Absolutely nothing. Tell your bosses to be more careful on how they handle things and maybe these forums wouldn't be so cruel against you. I have nothing to hide b/c I know the truth.

All it took was ONE person in Seattle to complain to their local tv station and before you knew it, a pandora's box was opened. Tell Miss "Reed" NOT to use Costco's name anymore as a way to get a sale. Maybe YOU should train her. Bottom line here is you guys (Suntasia) only have yourselves to blame and her to thank for this mess. I just happen to find the news story on the net.
TheRealNomad
SO...AT LEAST WE AGREE.

I SHOULD BE A TRAINER. PERIOD. WHO GOES ROOM TO ROOM REMOVING
WORTHLESS DROSS...THOSE LIKE YOU WHO APPARENTLY THINK YOU HAD TO LIE, IN ORDER TO MAKE A SALE.

(TAKE NOTE THOSE WHO LISTEN...I AM THE BEST SALES TRAINER IN THE BUILDING...IT WOULD BE NICE TO BE NOTICED.)

HOWEVER...I DID MAKE THE MISTAKE OF PIGEON-HOLING A CONSUMER WHILE TRYING TO EXPLAIN TO A REP WHY I COULDN'T BUMP HER DEAL UP TO AN A3.

AS A CORPORATION BUILT WITH HUNDREDS OF PEOPLE, FRANKIE, SUNTASIA HAS RULES DESIGNED TO BEST KEEP OUR COMPANY AFLOAT AND THE PEOPLE ON TOP DECIDED THAT MY COMMENT...MADE IN ABJECT INNOCENCE OF ANY WRONG-DOING...WAS A POTENTIAL ISSUE THAT COULD CAUSE OUR CORPORATION LEGAL AND MORAL PROBLEMS.

I TOOK THE SLAP BECAUSE I AM A LOYAL EMPLOYEE WHO BELIEVES IN AND LOVES OUR COMPANY AND THOSE WHO RISK THEIR OWN TIME AND NAMES TO PROVIDE ME WITH A GOOD ENVIROMENT, A FIRM-BUT-FAIR POLICY OF ADMINISTRATION, AND DAMN GOOD CHECK PAID RELIGIOUSLY EVERY WEEK TO THOSE WHO COME TO THE TABLE UNDERSTANDING THE RULES.

I HAVE NO PITY, JUST CONTEMPT, FOR THOSE WHO WHEN SLAPPED, DECIDE TO SHIT ON THE HAND THAT FEEDS THEM.

FOR THE RECORD FOR ALL WHO MAY SEE THIS - PER THE DIRECTOR WHO I WAS UNDER AT THE TIME - IT WAS ORCHESTRATED BY A PARTICULARLY GROTESQUE FEMALE WHO WAS STILL MAD AT ME FOR NOT DEFLOWERING HER ON T.I..

NO HARM NO FOUL. (SHE WAS FOUL, FOR SURE...) BUT THE POINT IS, I USED VERBAGE PUBLICALLY THAT WAS NOT SANITIZED FOR THE UNINITIATED.

(FOR THOSE WHO JUST REALLY NEED TO KNOW...WHEN ASKED TO DO A T.O. FOR AN AGENT, I WAS UNABLE TO RESIGN HER TO THE A2 OR A3...AND, SINCE I AM A SALESMAN, I MADE THE MISTAKE OF SAYING TO THE REP...:
"WOW, SORRY, I COULDN'T GET THE UPSELL - SHE WAS ONE SMART OLD BLACK LADY!!!"

IT WAS AN INSENSITIVE REMARK...MADE IN THE HEAT OF THE DAY...SAID AS CASUALLY AS ANYONE ELSE WOULD SAY IT...HOWEVER, I WAS RIGHTFULLY TAKEN OUT OF THE POSITION BECAUSE A LEADER OF MANY CANNOT STEREO-TYPE...(I WAS ENVISIONING ERNESTINE FROM THE SANFORD AND SON SHOW - WOMAN CLUTCHING HANKY IN ONE HAND AND PURSE IN THE OTHER...CLUTCHED DEFENSIVELY...)

TO THIS DAY...I MUST SAY IN TRUTH..."SHE WAS A SMART OLD BLACK LADY!"

BUT I HAD TO LEARN THAT I AM NOT THE AVATAR OF DECORUM...

I HOLD NO GRUDGE...WHY WOULD I ? I LOVE MY JOB!

IF ANYTHING I DO COULD CAUSE THEM LOSS - I AM A BAD EMPLOYEE AND NEED TO SANCTIONED BEFORE MY INNCENT MISTAKE TAKES US ALL DOWN...

I WAS NEVER FIRED...I WAS QUIETLY DEMOTED TO AVOID ANY DISTRESS TO THE SYSTEM THAT FEEDS ME.

SOMETHING YOU JUST COULDN'T UNDERSTAND.

HENCE YOUR BILE.
Joe
I DIDN'T LIE TO MAKE A SALE! I BELIEVED IN THE PRODUCT AS MUCH AS YOU.

It wasn't until towards the end of my employment that I started investigating the product and how it "worked" that I realised it was a sham. Nomad you can spin this any way you want but the truth is if this company was on the up and up there wouldn't be so many complaints against them. Go to ripoffreport.com and the list of people pissed off is endless. Is everyone on there an ex disgruntled employee? Of course not but you seem to think so.

Look Nomad you have this notion that I am angry at Suntasia b/c they let me go. Nothing can be farther from the truth. I was happy to be gone from that place but just b/c I was terminated doesn't mean I am making up stories of what REALLY goes on behind the scenes. What you don't like is someone exposing the place that you love so much. Again I admire your loyalty but the bottom line here is that Suntasia has some MAJOR problems ahead that even YOU can't defend. There is no doubt you're a very good saleman and can sell just about anything but when your company has agents that mis-represent themselves, who's fault is that?

SUNTASIA, PERIOD!

Like I told you before I rather make $10 an hour and sleep well at night rather than to push a product that has absolutely no value to anyone.
Joe
Hey Nomad! Can you tell me why this lady who posted her story on ripoffreport.com shouldn't be pissed off? Read the post b/c it is what I have been saying ALL along. SUNTASIA IS A SHAM!

Ripoffreport.com - Stacey's Story

Innocent people are being charged for no reason even before the trial date is up. You can't hide the facts anymore Nomad. It's time to admit there's a problem with your company's business practices.
mysticbreeze21
Nomad I was just wondering... why are you the ONLY person defending this company? I have seen MANY posts of people complaining about how bad this company is... so if it so great then why can't I find one single person that likes the company... besides you... an employee. So where are the consumers that like your ripoff b/s products... Why aren't they sticking up for this?... MAYBE BECAUSE THERE"S NOT ANY????? Show me one consumer that is happy with what you sell and the way you go about it. You said its not a scam and you belive in what you are selling... do you participate in all that is being offered?
So here's my story that Joe wanted you to see... I wouldn't want you to miss it incase you're too lazy to click on Joes link... now try and tell me that your company is legit... I've personaly seen how it works.

I received a call, I do not have a house phone my husband and I have cell phones. I kept getting the calls for a few week from "Suntasia" but I wouldn't answer... this went on for weeks (I don’t answer unless I know the number... other than that they can leave a message if its important and I will call back)

So finally I did and they had asked for my husband and I said he wasn’t here that they just called my cell phone and so then they said well we can talk to you about it too. I told him right off the bat that if he’s trying to sell anything I'm not interested. He said that he is not selling anything, that he was trying to reach my husband b/c we were in good standing with our bank so they wanted to send us $100 gas voucher and $400 in free airfare vouchers. (SO dummy me thought WOW! free gas what could be better than that.)

Well then I asked how they found us and they said we had made a purchase with one of their affiliate partner companies in the past but that he couldn't tell me exactly who b/c they have thousands. (So I figured it was from a purchase my husband made so it must be legit) Then he went on to tell me that all I had to do to get the gifts is accept there trial membership thing and if I didn’t want it all I had to do is call the 800# after I receive the package and just cancel and I wouldn't be billed. So then, he said he wanted to verify some of my info. He verified the way I spelled my name, my bank name, and the location of where I opened my bank account. Then he put me on hold to pull up my account to make sure everything is correct.(which I now know he was getting the bank info to make me think he already had it)

Then he said he wanted me to follow the #'s he read to me at the bottom of my check and then he asked is this correct so far right and I said yes... then he said ok, now there will be a symbol after the numbers I just verified with you, please go ahead and verify the next set of numbers, which is your account number. So then, I asked so you just want me to read them back to you and he said yes... we need to verify it... so my RETARDED ass did it. Then he went on to say that now he needed to record all of this for their records. Then he had me say my name, my telephone #, birth city, email addy (which he said this is how they would pull my records up if I ever need to call and talk to them about my account I also had to pick a password), my name on the checking account... so I told him then he coursed me into also saying my husbands name how it appeared on it also, then my bank and the location along with the routing # and then he said to state the account #.. and for some reason I pause for a minute (I know why now) And then he coursed me along saying something like you know or remember those were the numbers after the symbol I had you read back to me earlier... so then I read them. Then he went on to tell me about the package again how all I have to do is call and cancel and I wouldn’t be billed. THEN he said the address where it would be shipped...(which was wrong it was my mother in laws addy were I use to live.... but when he said that, I was so dumb founded that’s when the red flags started to go up that something wasn’t right... but I figured it was fine b/c I would still get them I go to my mother in laws house all the time and I didn’t want to tell him I changed my mind right then cause he had my bank info and didn’t know what he would do with it then.) then he told me about 2 other packages that I qualified for (which he never bothered to mention before now) and gave me the whole story on those how all I had to do was cancel and I wouldn’t be charged anything. One of the things was for a long distance service (which I don’t need I have a cell phone) but I figured I had been on the phone for so long and I just wanted to get off so I just figured it would be simple enough just to call and cancel (If I only knew then what I know now.) Then he just went on to give me like a congratulatory speech and then ended the call.

Then I kept thinking about it and went over in my head what just happened here and I thought about alot of questions... during the conversation it all happened so quickly and it was so smooth I didn’t really process it until it was too late... As soon as I hung up I was thinking how he had my account # so I went over the conversation in my head and realized I gave him enough info to find my bank which would give him the routing # and that’s how I thought he had my info already... since he read the first set of numbers to me and then told me to read the second set just to verify. So then I started feeling sick and was so upset... I just couldn’t believe I did that.

So I called the number right back and it went through an automated recording and I pressed for the selection to speak with a representative. I told her that I wanted to cancel and she said that I would have to wait until I receive the package and then call to cancel. But I now know that "suntasia" is the whole company... everything is run out of their office... telemarketers, customer service, the packages are sent from there... everything. So they would have had no problem stopping my "order" shall I say for lack of a better word.

So now... after all this.... I didn't even recieve that package untill 2 days after the date I needed to cancel by. So I checked my bank account to find out that I was billed 2 days earlier for $149. I contacted them about this and they told me that I would have to return the package with a letter to get my refund and that they would waive the $29 processing fee... YES!!! there is a processing fee for refunds stated in the terms and conditions. So this pissed me off that I had to return it. I was told it was part of their refund policy and they also stated that if it would have been cancled before the trial date ended I wouldnt need to return the package and I also wouldn't have been billed. (to bad they didnt send it out in time for me to get it) And I dont know how legal this is... I was never told anything about having to return anything and it isn't in the term and conditions.

And as for the free gifts(airfare/gas voucher) that were suppose to be mine to keep just for accepting the the trial package... You have to be a member to use them... so they are useless.and the $100 gas you can only get $10 at a time... per month I believe. And as for the air fare...there are tons of term and conditions... and you can only get $100 rebate at a time and thats if you spend $500.... Its starts at $200 to get a $25 rebate... and then for each $100 it goes up you get an extra $25. So as you can see it is nothing but a sham... the wording is just right to make it look good. Its nothing more than misleading representations. I've also found out that its illegal to deceive to aquire financial info. And that is exactly what they have done to me... as well and many other people. I hope this helps everyone to see what is really going on.

Joe
BREAKING NEWS! BREAKING NEWS! BREAKING NEWS!

SUNTASIA MARKETING/DISTINCT ADVANTAGE EXPOSED AGAIN BY LOCAL MEDIA, KETV NewsWatch 7 I-TEAM!

Yes that’s right, you read it correctly! Suntasia Marketing’s promotion of Distinct Advantage was exposed once AGAIN but this time by the ABC affiliate KETV Channel 7 in Omaha, Nebraska.

Hhmmmmmmmmmmmmmmmm?? Seems that a pattern is emerging here with this company and the media. This is the second tv news station that is an ABC affiliate which has exposed these crooks. KOMO TV Channel 4 in Seattle was the first to do it.

August 23, 2006

KETV NewsWatch 7 I-Team

“Man Warns About Suspected Phone Solicitation Scam”

An offer for free gas and travel vouchers sounded too good to be true when Ron Gaspard received one recently. Gaspard said the call sounded suspicious. He knew better than to bite.

To see the rest of his story, click on the link below to the news investigation done by reporter Carol Kloss that Distinct Advantage (which is under the Suntasia umbrella) is a scam.

KETV CHANNEL 7 I-TEAM EXPOSES DISTINCT ADVANTAGE

Oh how many times have I said if everyone called your local tv news station like Rachel Randall in Seattle and Ron Gaspard in Omaha have done, we would ALL be better off.
april
okay im going to be another one to stick up for suntasia because for one our company does our part we do send out the packages ... i work in customer service and know the ins and outs of that company regardless if people are getting screwed over or not ..ive had people call me wondering why they were getting billed and then literally say "oh i remeber that i threw those packages out thinking it was junk mail" so really its not the companies fault that customers dont read their own mail and just throw it out not even bothering to read it ..because if they read it they would have never got billed ...they are all aware of the terms and conditions most or actually about 90% of the customers do not listen to what is being told to them in that recorded conversation ..some customers call and state that they was informed their was a 15 or 30 day FT period when neither one of those FT periods exsists its either 14 days,7 days or 21 days and then people insist that they were never informed of the $149.00 or that they were never offered the long distance calling card ...and then when i play back that recording they hush mouth because they dont know what they hell to say because they was just proven wrong ..they are not mislead in ANY way possible...the reps say vouchers ...that dont mean airline tickets ...and no one forces them into giving their account number out ..people have their own minds i dont know how many people i had who called and stated that they was "forced" or "pushed" or "talked" into accepting the packages...and my reply is "you have your own mind cant nobody talk you into anything"..if customers say from the start that they are not interested then how is some one going to pursue them into getting something they dont want ...obviously people have a lack of controll if thats the case ...the company does do our part in sending out those packages ...they are well aware that there was 3 different things offered to them that day on the phone unless of course they werent paying attention which is the case about 90% of the time ..if they knew there was 3 different services then when they call back to cancel they shouldnt just exspect that everything is canceled out ...we cant read minds sorry but you gotta be specific about why your calling customer service ...i love my job and i can sleep just fine at night because all the blame cant go onto the company ..customers screw up too main screw up is they dont listen on the phone ...people are thick headed and thats why they are stupid enough to be getting billed because they dont listen ...putting suntasia on blast like that is completely over the limits just because you got fired because of something you did doenst mean you have to seek revenge on the company ...you got fired because you screwed up ..not suntasia step up to your own responsibilities because at one point in time ...and from what ive been reading nomad or watever your name is ..you was working at suntasia for a long time ..so obviously you enjoyed what you did and you enjoyed the pay or else you wouldnt have worked there for so long ...suntasia didnt get you fired ...your own self did..dont take it out on suntasia for your lack of controll and saying the wrong thing to a customer and you can come back with watever petty remark that you must because i know you got something to say and i would LOVE to hear it because it would make my day to laugh at a stupid low life like you whos basically gonna put suntasia on blast ...you basically made it so easy for people to come to suntasia and do whatever they want ..your a low life scum...if some one one day wanted to come and blow up suntasia we would have you to thank for it ...employees bring they kids into that place all the time and your one of the people that made it extremely unsafe to do so ...your an asshole and thats all that needs to be said =)

QUOTE(TheRealNomad @ Aug 7 2006, 07:13 PM)
GEE, JOE, WHY DONT YOU TELL ALL SIDES???

CLICK HERE: JOE'S OMISSION - CLICK HERE
*


mysticbreeze21
Well April... I'm just curious... what did you mean by "regardless if people are getting screwed over or not " So would this mean that your company IS screwing people over?
I'm also curious why you didn't bother to comment on my own personal experience with the company???? The only thing that you've bothered to talk about in your post were the people who "you say" weren't paying attention to what they were doing.... Well in my experience... just speaking on my own behalf... everything you just said is a complete lie. So maybe you should do your research and read up.
AND... you have no right to call any one stupid... Maybe you should go back and read what you wrote... you sound completely ignorant... maybe try taking a few english classes. Here's an example (incase you don't know what I'm talking about and you really are that ignorant) "they hush mouth because they dont know what they hell to say because they was just proven wrong"
So yeah... you looking that ignorant only makes yourself look worse when you try and call other people stupid. And what is it with you and nomad (just so you know he's one of your current co-workers... you know on the same side as you) and all the name calling??? Are you that defencive? I've not seen anyone call you guys any names.
Joe
Ok April "Round 2". This is where I am going for the knockout punch (figurelivety speaking of course). Here we go!

I noticed you used the "omission" quote link from Nomad's post. I hope you're NOT using this as a defense are you? What are you trying to prove with this link? Did you not read it? Let me refresh your memory.

Back in February of 2000 the then Florida Attorney General Bob Butterworth found that YOUR company Suntasia and 3 others misled, oh wait, let me spell that out for you slowly. The word is m-i-s-l-e-d and misrepresented themselves to consumers into buying vacation packages thus you guys were forced to give back refunds under separate agreements with Florida, 16 other states and the District of Columbia. Click below.

Florida Attorney Generals Office Investigation in 2000

The Florida Travel Network which is part of Suntasia, went defunct. Consumers were led to believe that they had won "free vacations". Hhmmmmmmmmmmmmm? Sound familiar April? In addition to refunds, the companies agreed to modify their marketing practices to prevent future misrepresentations to consumers. Lol, lol I guessed nothing's changed and that is why your company is currently being investigated AGAIN by the Florida Attorney Generals office.

You being in customer service should know that people often have a hard time cancelling b/c they get the run around. The first thing you guys do is offer $200 in gas vouchers which are basically worthless instead of giving the refund. It isn't until the customer takes a stand and starts complaining that the money is returned. Of course you don't tell them that there's a $29 processing fee for doing it and that they have to send a letter to your department requesting a refund. Right April? Don't deny it b/c I know your company does it.

Another thing you DON'T or are not willing to address is the fact that Suntasia was sued by a man in Tempe, Arizona, named Ben Kucenski. He won his case in small claims court but the fact that he had to go through harrassment from the lawyer your company hired was draining enough. I applaud Ben for taking the time to fight back and not backing down to Suntasia's silly mind games. It inspired him to create a brand new website called, "Suntasia Sucks". Lol. It contains ALL the information on your company as well as other corporate scam artists out there.

Click on the links below April to see the lawsuit and the site itself. Read 'em and weep lady!

Ben Kucenski v Suntasia, Distinct Advantage, Et Al Lawsuit

New "Suntasia Sucks" Website

Your quote about "90% of the customers do not listen to what is being told to them in that recorded conversation" is a half truth. The REAL reason they are not understanding what's going on is b/c the agent just keeps reading the script and doesn't bother to answer the customers questions directly. The agent is TRAINED (when a customer asks a question) to say, "that's a great question for customer service, when you recieve the package, call them, their phone number will be on the package". Another words acknowledge and ignore. You see April it's what you DON'T say that leads me to believe you don't care if people are being scammed or not.

I have also noticed just like Nomad you NEVER addressed the issue of the two tv news reports done on Suntasia in the last 8 weeks. The first one was by KOMO Channel 4 News in Seattle, Washington where reporter Connie Thompson got a tip from a viewer named Rachel Randal saying that someone named "Miss Reed" from Suntasia called pretending to have her account information on their computer b/c she did business with Costco and they needed her to verify the number. Did you see the report on that April? Here is the link in case you might of "skipped" over it while reading my prior posts.

KOMO 4 News Exposes Suntasia Marketing

Of course Rachel didn't fall for it but it is a standard practice at Suntasia to "pretend" you have the account right after you verify the routing number which is why banks are now warning people of your company. Don't believe me? Here is the link (in case you missed it AGAIN) to the Florida Telco Credit Union website informing their customers about receiving calls specifically from Suntasia Marketing concerning their bank account.

Florida Credit Union Warns It's Customers About Suntasia

The next news station to expose your company is from Channel 7 I-Team in Omaha, Nebraska in which reporter Carol Kloss shows Suntasia's "Distinct Advantage" as basically being a scam. A viewer named Ron Gaspard tipped the station when he recieved a similar call like Rachel's. Did you miss that one to while reading over my post April?

Here is the link in case you need to see it.

KETV Channel 7 I-Team Investigates Suntasia's "Distinct Advantage" Promotion

When the media gets a hold of a story they don't let go b/c it's a hot item and April I assure you there's MORE to come.

You also NEVER discuss the part about Suntasia promoting "Distinct Advantage" or "Travel Agents Go Direct" and it's horrible record with the Better Business Bureau. Over 150 complaints with an "UNSATISFACTORY RATING" for DA and over 45 for TAGD. Did you miss that to April? Oh I'm so sorry, here is the link to the BBB on both.

Distinct Advantage's Better Business Bureau Record

Travel Agents Go Direct Better Business Bureau Record

Sadly, with every blunder Suntasia makes you expect for all of us to take them seriously with what they promote. Your defending of this company leaves you with hardly any rebuttals left to fight back with. The evidence is overwhelming and you can't deny the facts. Attack me if you want but at the end of the day you have no one to blame but yourself for working in such a questionable environment. You made your choice.

So when you say I "blast" Suntasia and have no right to do it, does that mean Bob Butterworth former Attorney General, Ben Kucenski, Florida Telco Credit Union & major banks, Rachel Randall, Ron Gaspard, KOMO Channel 4 News in Seattle, KETV Channel 7 in Omaha, the BBB, the numerous consumer website (ripoffreport.com) complaints that go back years, the investigation on going right now by the Florida Attorney Generals office and anybody else that has anything bad to say about this company should just be seen as "disgruntled" people picking on poor little old innocent Suntasia. Is that correct April? Is this what you want us to believe? B/c if it is you are living in dreamland.

I wasn't the one who called the tv stations, the Attorney General, the banks or even complained to the BBB for that matter. Suntasia and it's agents brought this ALL on to themselves. I simply stated the FACTS posted above which you and Nomad have yet to address. All you do is attack me personally when you know there is no defense left. You are out of bullets, out of gas and out of time.

Now are you ready for the "knockout" punch? Well, here it is a true representation of how some employees treat customers and how heartless they can be. This employee (A MANAGER at Suntasia) is calling a customer on his myspace website a "dumbass" and a f'n bitch for giving out her checking account number.

Suntasia Manager and His Great People Skills

He even posted on his site that he's a manager. Just click below and scroll down to the left hand side of the screen. You'll see his "resume" stating his employment.


His Profile on Myspace

Bam!

Down goes April! Down goes April! . . . .
1, 2, 3, 4, 5, 6, 7, 8, 9, 10.

IT'S OVER!

PUT A FORK IN IT! YOU'RE DONE!

WHO'S NEXT!

LOL. LOL. LOL. LOL. LOL.
Joe
SECOND FEDERAL CREDIT UNION WARNS IT’S CUSTOMERS ABOUT SUNTASIA MARKETING’S DISTINCT ADVANTAGE!

You read it correctly AGAIN! Like I stated many times before in my posts, banks and credit unions are becoming increasingly aware of these crooks.

First it was Florida Telco Credit Union warning it’s members about Suntasia a month ago. Click below if you didn't see it.

Florida Telco Credit Union Warning About Suntasia

Now it’s the Teachers Federal Credit Union sending out an alert on "Distinct Advantage" which is marketed by Suntasia.

The following statement comes from the TFCU website.

Telephone Scam Alert

The latest tactic involves members contacted by individuals - by telephone - claiming to be a “Checking Account Supervisor” and offering “free” services. Please be aware these are not TFCU employees and the calls are originating from a company based out of Florida named Distinct Advantage. As when contacted by any company soliciting services via the telephone, TFCU recommends exercising caution. Ask questions to fully understand all aspects of the offer being made.

If you are contacted and note charges were made to your account without consent by Distinct Advantage, or if you feel employees of Distinct Advantage misrepresented themselves, please contact the Florida Attorney General’s Office of Consumer Protection. The toll free number for the Florida Attorney General’s office for filing a complaint is 1-866-966-7226. Complaints can also be filed online at My Florida Legal Site. Once on the site click on the ‘Consumer Protection’ link, then click on the ‘How to File a Complaint or Check on a Business’ link. All the necessary information for filing a complaint is provided.

You can click the link below to see the alert for yourself.

Teachers Federal Credit Union Warning on "Distinct Advantage"

I promise you more is coming on this company.
Joe
UPDATE 9/20/2006

Well, someone is FINALLY paying attention over there at Suntasia. At last they fixed their spelling error. It only took a few years to do it. Lol.

Yes folks I think one of the BIG suits read one of these forums and said "enough is enough. Somebody get spell checker will you"! Lol. For those who don't know, the company mis-spelled their own name on the site even though at the top of the webpage it was spelled correctly. The old spelling was "Suntaisa", now it's spelled S-U-N-T-A-S-I-A. Very good people. That's our spelling lesson for today.

Oh and by the way they also fixed the other mis-spelling which was the word "company". To see their grand masterpiece of a website with the CORRECT spelled text, click below.

Scroll Down to the Middle of the Webpage to See "Suntasia" Spelled Correctly

Let's see what else they screw up. I am just waiting for the next news station to expose these crooks. lol
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